Help & Guides
Step-by-step guides for every kind of KampalaSnap user — buyers, sellers, service providers, creators, and affiliate sellers. Pick the audience that fits you, or just scroll.
Buying on KampalaSnap
What KampalaSnap is, what you can do as a buyer, and how to find your way around in plain words.
Step-by-step — pick a username, get a one-time code on WhatsApp or SMS, and finish.
From finding something you like to paying and waiting for delivery — every screen explained.
The full life of an order — from "Pending payment" all the way to "Completed" — and what each status means.
What "following" does, how to do it, and how to control your feed.
One rating per shop, plus unlimited posts in the trust feed — how to leave both, edit them, and what they actually do.
One cart, many shops, several orders at checkout — and what happens when items or prices change while you shop.
How orders, payment, and delivery PINs work for buyers.
Search, filters, categories — get to the right item fast.
The 6-digit code that keeps your money safe until you receive your order.
Get notified when shops you like post new items or go live.
Stay on the platform's contact channels — and what to avoid.
Solo listings
Disputes & refunds
Account & security
The difference between blocking and reporting, how to use each, and what happens after you report something.
Setting a password, protecting your phone number, what we collect, and how to close your account if you ever need to.
Link a social account for faster sign-in next time.
Required for selling — verifies your identity for buyers and payouts.