How disputes work

What to do if an order goes wrong — and how long it takes.

How disputes work

If you're not happy with an order, you can raise a dispute. A dispute pauses the seller's payout while our team reviews the case.

When to open a dispute

• The item never arrived
• The item arrived but isn't what was advertised
• The seller stopped responding

How to open one

1. Go to Account → My Purchases.
2. Tap the order.
3. Tap Open Dispute and explain what happened.
4. Add photos if useful.

What happens next

Our team reviews the order, your evidence, and the seller's response — usually within 48 hours. We either:

• Refund the buyer (item never came / clearly wrong item)
• Release to the seller (delivery was correct)
• Ask both sides for more info

If you change your mind, you can withdraw the dispute anytime before it's resolved.