Frequently Asked Questions

Install the app via the link you received, open it, and use it like you would any other app. Use it as a buyer (browse, find something you'd buy, walk it to checkout); if you're in our verified-seller or creator cohort, you'll get specific missions via DM. Drop honest feedback in the form whenever something hits — even one line helps.

Tap the link in your welcome email (it works on both Android phones and laptops). On the Play Store page, tap Become a tester → Download. The whole thing takes about 2 minutes. If the link gives you a "not available" message, your Gmail isn't in the tester list yet — DM the founder.

Almost always because your Gmail isn't on the tester list yet. The opt-in link only works for emails added to our Google Group. DM the founder with the Gmail you have signed into Play Store and we'll add you — it usually starts working within 5 minutes after that.

Open the feedback form, pick Something is broken, describe what you were doing right before it crashed, and attach a screen recording if you can. Include your device model + Android version — the form has fields for both. Crashes get fixed faster than any other kind of report.

Use the feedback form link in your welcome email. Most feedback (bugs, UX friction, ideas, praise) goes there. For anything sensitive (payment, account, security), email support@kampalasnap.com directly. For urgent issues during the test, DM the founder.

Yes — everything you do during closed testing carries over. Your account, your reviews, your follows, your founding-tester badge will all be there at public launch. The badge stays in your profile for 12 months after the test wraps.

A gold pill in your in-app profile, visible to anyone who visits you, awarded to closed-test crew members who submitted at least one feedback form. It auto-expires 12 months after grant. Top contributors also get named in the launch release notes.

The closed testing window is 14 days. After that the wrap message goes out and the badge grants happen. You can still send feedback after, of course — just use support@kampalasnap.com — but the structured form-based reporting is for the 14-day window.

Yes! But for them to install, they need to be added to the tester list first — and the tester list has limited slots. Share the founder's contact and they can ask to join. After public launch, you can share the app freely with anyone.

Just uninstall the app. You don't need to formally opt out. If you want to be removed from the tester Gmail list too (to free a slot for someone else), DM the founder.

KampalaSnap is a video-first marketplace for Uganda. Sellers and service providers show their products and work through short videos; buyers scroll a feed, find things they like, and purchase through an escrow system that protects both sides. Creators in our affiliate program promote products from many shops and earn commission on sales.

KampalaSnap is operated by Hobermalo Ventures, a Ugandan business. We're a small team focused on building a marketplace that actually fits how Ugandans shop — video-first, WhatsApp-friendly, with real escrow protection.

Primarily Uganda. Our payment partner (Pesapal) is licensed by the Bank of Uganda and supports MTN MoMo, Airtel Money, and Visa / Mastercard. Most sellers ship within Kampala and the greater region; some ship nationwide via bus park delivery.

Yes — completely free for buyers. You only pay for items you choose to buy. Sellers and service providers pay a monthly subscription if they verify (optional). Creators are free; we make money on a small platform fee on each completed sale.

Browse a video feed, follow shops and creators you like, save products, add to cart, check out, leave reviews, and report content that breaks our rules. Read How to make your first purchase for the full walk-through.

Open a shop (physical products), a service profile (your time and skills), or both. Both start free; you only pay if you decide to verify, which unlocks premium placement, the contact CTA (for services), the affiliate program (for shops), and more. Start with Selling on KampalaSnap or Selling services.

Creators make videos that feature products from other people's shops. When buyers tap a tagged product and buy, the creator earns commission. No inventory, no shipping — just content. Approval is admin-reviewed; read Being a creator for details.

Public launch happens shortly after our closed-test window wraps. The codebase and platform have been in development through 2025-2026; we're prioritising a polished launch over a rushed one.

The interface is in English. Sellers and creators are welcome to write product descriptions, bios, and captions in any language — many use a mix of English and Luganda. WhatsApp chats between buyers and sellers happen in whatever language suits you.

Android-only for now. iPhone is on the roadmap but not live yet. Public Android launch happens first; iOS follows in a future release.

On Google Play once we're publicly launched. During closed testing, only invited testers can install via the opt-in link they received. The web version of the marketplace is also in the works — for now, the Android app is where the action is.

Yes — KampalaSnap is a connected marketplace, so browsing, buying, messaging, and uploading all need internet. The app works on Wi-Fi, 4G, and 3G. On slower connections, videos may take a moment to load.

You can install and browse from anywhere, but most sellers ship only within Uganda. Some ship internationally on request — message them on WhatsApp. Mobile Money payment options are also Uganda-specific; international users would need to pay via card.

Three options: phone + password, sign in with Google, or sign in with Apple. Phone signup sends you a verification code via WhatsApp (or SMS if your number isn't on WhatsApp). Read How to sign up for the step-by-step.

Three reasons: sending you Delivery PINs when you buy something, letting sellers message you on WhatsApp about orders, and account recovery if you forget your password. We encrypt your phone number at rest — even our staff can't see it without an active reason.

Buyers can still sign up — verification codes fall back to SMS. But you can't open a shop or service without WhatsApp, because the buyer-to-seller chat uses WhatsApp. If you need to sell, install WhatsApp on your SIM first.

Tap Forgot password? on the sign-in screen, enter your username, type the code we send to your phone, and pick a new password. If you've also lost access to your phone number, email support@kampalasnap.com with your account details.

Yes — tap Sign in with Google or Sign in with Apple on the sign-in screen. You won't need a password. You can add a phone number later (required if you ever want to buy or sell).

Open the app → Account → Security → Change password. You'll need to type your current password before setting a new one. Pick something at least 8 characters with a mix of letters, numbers, and symbols.

Account → Security → Change phone number. We send a verification code to BOTH the new number AND the old number — you need to enter both. This protects against account takeover. If you've lost access to the old number, email support@kampalasnap.com.

Each account needs a unique phone number. You can run multiple accounts if you have multiple numbers, but you can't use them to fake reviews, dodge blocks, or game the system — that gets all related accounts suspended.

In the app: Account → Settings → Delete account. On the web (no app needed): visit kampalasnap.com/account-deletion. Deletion is reversible for 30 days, then permanent. Read Account security for what gets kept.

Right away: your profile, follows, likes, comments, and reviews become invisible. After 30 days: your encrypted PII (phone, email, addresses) is permanently scrubbed. Financial records (orders, refunds) stay anonymised for legal compliance. Read the full Privacy Policy.

Yes — sign in one more time with your old credentials and tap Undo deletion. After 30 days the data is permanently gone and there's no restore.

We encrypt sensitive data at rest (phone, email, addresses) so even our internal database doesn't show them in plaintext. Passwords are hashed (Argon2). We don't sell your data to advertisers. Read the Privacy Policy for the full picture.

Your username, phone, password hash, addresses you save, orders you place, things you like and follow, and basic device info for delivery and notifications. We do NOT collect your contact list, your photos (unless you attach one to a dispute), or your location in the background.

No. We don't sell your data to advertisers, data brokers, or anyone. The people who see your data are KampalaSnap staff (for support and disputes), sellers (only what they need for orders you placed with them), and Pesapal (for payments). That's it.

Not for regular login today — your phone-based password reset is effectively a 2FA. For sensitive flows (changing your payout method, large withdrawals), we do send a verification code to your phone. Full account 2FA is on the roadmap.

Find a product (scrolling the feed, searching, browsing a shop), tap Buy now or Add to cart, pick a delivery option, and pay through Pesapal (MoMo, Airtel Money, or card). Read How to make your first purchase for the step-by-step walkthrough.

A 4-digit code we send you when you pay. You give it to the seller (or enter it in the app yourself) ONLY after you've received your item and you're happy with it. The PIN is what releases your money from escrow to the seller — it protects you.

Only when the item is in your hands, it's what you ordered, and you're happy with it. If any of those isn't true, do NOT give the PIN — open a dispute instead. The PIN is the buyer's protection; don't give it away early.

Don't give it. A seller asking for the PIN before you have the item is trying to get paid without delivering — that's exactly what the system prevents. Tell them you'll give it when you receive the item. If they keep pushing, report them.

MTN Mobile Money, Airtel Money, Visa, Mastercard. All payments go through Pesapal (our licensed payment partner). KampalaSnap never sees your PIN or card details — Pesapal handles everything.

No. The price you see at checkout is what you pay. There's an item price, the delivery fee (if any), and that's it. No subscription, no service charge, no surprises.

Depends on the seller and where you are. Kampala deliveries are usually 1-2 days; nationwide via bus park can take 3-5 days. Each seller shows their delivery time estimate before you check out.

You can see the order status (Paid → Dispatched → Delivered) in Account → My Orders. For specific rider tracking, message the seller on WhatsApp — they coordinate the rider directly.

First, message the seller on WhatsApp — most delays have simple explanations. If they don't respond or the delay is unreasonable (over a week without movement), open a dispute. Read Disputes & refunds.

Do NOT give the Delivery PIN. Take photos of the item as it arrived. Open the order in the app, tap Open a dispute, attach the photos, and explain what's wrong. The seller has 48 hours to respond; if you can't agree, admin steps in.

When a dispute is resolved in your favour (or you cancel before shipping), the money flows back the same way you paid — MoMo refunds in ~24 hours, card refunds in 3-5 days. You don't need to do anything; the system handles it automatically.

Yes, as long as the seller hasn't dispatched it yet. Open the order → Cancel order. You get a full refund automatically. After dispatch, you can't cancel — but you can still open a dispute if the item is wrong when it arrives.

Look for the verified ✓ badge (shows the seller has paid for verification), check their review count and average rating, and skim recent reviews. A shop with hundreds of reviews and a 4+ star average is much safer than a brand-new account.

It means the seller paid for the verified-seller subscription. They've passed a basic standing check and committed financially to staying on the platform. It doesn't guarantee every product is perfect, but it's a strong starting signal of legitimacy.

Yes — tap the WhatsApp button on their shop or product page. The chat happens on WhatsApp directly. Useful for asking about sizes, colours, custom orders, or shipping to your area.

Yes — tap the heart icon on any product to save it to your wishlist. View saved items in Account → Saved. Saving doesn't put the item in your cart; it just bookmarks it.

You can have items from many shops in one cart. At checkout, we automatically split into one order per shop — each gets its own Delivery PIN, delivery fee, and timeline. You pay once for everything. Read How the cart works.

Because each shop fulfils their part independently. They use different riders, have different delivery fees, and need their own Delivery PIN. Splitting keeps each seller's responsibility clear.

The cart updates to the new price automatically with a small "Price updated" notice. You can remove the item if you don't like the new price. We never charge more than what's shown on the final checkout screen.

It's marked out of stock and skipped at checkout. Other items in your cart proceed normally. You don't lose the rest of your order because one item became unavailable.

You can browse and add to cart without signing in, but the actual checkout requires an account so we can send you the Delivery PIN and let you open disputes if needed. Sign-up takes 2 minutes.

Yes — if you're signed in, your cart is saved on our servers and survives device changes. If you're browsing as a guest (not signed in), the cart only lasts about a day before clearing.

Your guest cart automatically merges with your account cart on sign-in. If you already had any of the same items, quantities are combined. Nothing is lost.

Tap the heart icon on a product (from inside the cart or the product page) to move it to your saved list. It comes out of the cart but stays accessible for one-tap re-adding later.

Three: Prepaid (pay for item + delivery upfront, seller arranges rider), COD / cash on delivery (pay item in escrow, rider in cash on arrival), and Pickup (collect from a seller's location). The seller chooses what they offer; you pick at checkout.

For Prepaid: the seller pays the rider from the delivery fee you paid in escrow. You don't pay the rider directly. For COD: you pay the rider in cash on arrival. For Pickup: no rider involved.

Message the seller on WhatsApp first — they'll know what happened. If the seller can't fix it, open a dispute. The escrow protects you: if no item ever arrives, you get your money back.

Most sellers cover Kampala and the greater region (Wakiso, Mukono). Some ship to other districts via bus park delivery. Each seller's available areas show up at checkout based on the address you enter.

Only before the seller dispatches. Message the seller on WhatsApp immediately. If they haven't shipped yet, they can update the address. Once dispatched, the rider is already heading to the original address.

Sellers choose this for items that are bulky, fragile, or where they prefer the buyer to inspect before transacting. Pickup is also cheaper for the buyer — no delivery fee.

Many sellers deliver within Greater Kampala (Wakiso, Mukono, Entebbe) for an additional fee. Some offer nationwide via bus park drop-off — buyer collects at the bus station. Each product's available zones show at checkout.

Yes — at checkout, enter the recipient's name and phone number, and the address where they should receive it. The recipient will get the Delivery PIN on their phone. Useful for gifts.

Photograph everything (the parcel, the damage, ideally the rider too), refuse the PIN, and open a dispute with the photos attached. Damaged-in-transit cases almost always resolve in the buyer's favour with clear photos.

Anytime from when you pay until 48 hours after the order is marked Completed (or up to 168 hours / 7 days for sellers in the Slow penalty tier). After that window, the money is fully released to the seller. Read Disputes & refunds.

The seller has 48 hours to respond. If you agree on a resolution, it's instant. If you can't agree, admin reviews in 2-3 business days. So most cases wrap up in 3-5 days; messy ones can take a week.

Photos or videos of the item as it arrived. Screenshots of any relevant WhatsApp chats with the seller. The clearer your evidence, the faster admin can decide. "It arrived damaged, here are 5 photos" wins over "it's broken" any day.

Yes — open the dispute thread and reply that you'd like to withdraw it. The order resumes normal flow and the seller is paid as usual. Useful when the seller has fixed the problem off-platform.

You can reply with NEW evidence (something you didn't include the first time) and ask for re-review. Without new evidence, the decision stands. Decisions are based on what's in the thread — make sure your side is fully there.

MoMo refunds usually arrive within 24 hours of the decision. Card refunds (Visa / Mastercard) take 3-5 business days depending on your bank. Pesapal handles the actual transfer.

Strongly discouraged — and against our policy. If a seller offers to refund you on MoMo directly, ask them to use the platform instead. Off-platform refunds leave the order showing as still Disputed in our system, which can cause problems for both sides.

Take screenshots, open or update the dispute with those screenshots attached, and report the seller. Threats or harassment in a dispute context lead to strikes and can suspend the seller's account.

In the app: Account → Become a seller → Open a shop. You pick a shop name, verify your phone, and the shop is created. Takes about 10 minutes. Read Opening your shop for the step-by-step.

Yes. Opening the shop is free, uploading products is free, uploading videos is free. You only pay if you decide to verify your shop (monthly subscription) — and verification is optional.

Currently around 5% of the item price, taken at the moment of payment (before the money lands in your wallet). You see the exact net amount before any withdrawal. Delivery fees you set are passed through fully to you (you pay the rider).

Most physical products and most services. Clothing, food, electronics, cosmetics, home goods, vehicle parts, services (cleaning, repairs, photography, etc.) — all welcome. Anything you'd see in a normal marketplace.

Weapons, drugs, counterfeits, live animals, items requiring licenses (alcohol, firearms), stolen goods, anything illegal in Uganda. Read the Community Guidelines for the full list.

Seller Hub → Products → + Add product. Fill in photos, name, description, price, stock, category. Tap Publish. The product goes live immediately — no admin review for basic shop products. Read Adding your first product.

Seller Hub → Videos → + → pick or record a clip. Add a caption, tag a product if relevant, and upload. Vertical orientation, 15-60 seconds is the sweet spot. Read Recording and uploading your first video.

You get a push notification. The money is held in escrow. You have 48 hours to dispatch. After delivery, the buyer enters the Delivery PIN, money releases to you after a short dispute window. Read When orders come in.

No. You can sell as an unverified seller indefinitely. Verification unlocks extras (affiliate program, withdrawals, the verified badge, premium catalog placement). Many shops verify in their second or third month, not their first day.

You can pause your shop for up to 30 days (holiday mode), take down all products without closing, or close the shop entirely. Closing is reversible — you can reopen later. Your buyer account is unaffected.

A monthly subscription set on our Pricing Hub — currently in the range of 15,000-30,000 UGX/month depending on tier. You can see the exact current rate in the app at Edit → Verification before subscribing.

The verified ✓ badge, the affiliate program (creators can promote your products), self-listed catalog products with prominent placement, more prominent video tags, withdrawals to MoMo / bank, higher video upload caps. Read The path to verification.

Seller Hub → Edit → Verification → Subscribe → pick payment method → Pay. Status flips to active within minutes. No admin review for shops in good standing.

One month per payment. If auto-renew is on, we charge automatically on the same calendar day each month. If it's off, your status expires at month-end and you can re-subscribe at any time.

Your status goes to past_due. Days 1-7, the badge still shows but as "expired" — re-pay any time to restore. Days 8-30, the badge disappears. After 30 days, you're fully unverified. Affiliate listings get a 30-day grace lock for creators promoting them.

Verified sellers can request withdrawals on Tuesdays and Fridays only (in UG time). Money goes to MoMo (MTN or Airtel) or bank within 24 hours. Minimum is 50,000 UGX. Read Wallet and payouts.

Two reasons: it guarantees buyers always have their full dispute window before money leaves the platform, and it lets us batch payouts efficiently through Pesapal at lower fees (which we don't pass on to you).

A standing reflection of your dispute history. None is clean; Warn is a heads-up; Slow stretches your payout window to 7 days; Hidden removes you from search; Suspended blocks selling. Tiers auto-recover after 90 days of clean behaviour. Read Penalty tiers.

Yes — up to 30 days per pause. Edit → Pause shop. Buyers see "On break — back on [date]". Existing orders continue normally; only new checkouts are blocked. Your subscription keeps running during pause. Read Vacation mode.

Someone selling their skills and time rather than physical products. Cleaners, salons, mechanics, photographers, caterers, tutors, etc. Buyers find you, tap a WhatsApp button to message, and you arrange the booking directly.

Shops sell products with escrow + delivery. Services sell your time — money flows directly between you and the buyer off-platform (MoMo, cash, etc.). KampalaSnap is the discovery layer for services; you handle negotiation and payment.

Account → Become a service provider → fill in name, category, location, and contact info. Read Opening your service profile for the step-by-step.

Unverified service profiles don't have the contact CTA active — that's a verified-only feature. You can exist in unverified state for testing, but to actually receive bookings, verification is needed. Read The path to verification.

A portfolio attached to your profile where you can post your best past work as visual entries (photos, title, description, tags). Verified-only feature. Buyers often spend more time on the showcase than the bio. Read Building your showcase.

Yes — many sellers are. A salon can be both a Service (haircuts) and a Shop (hair products). Each profile is separate but tied to the same account. You can verify each separately.

No — services bypass escrow. The PIN system is for physical products that ship. Service bookings are negotiated and paid directly between you and the buyer (MoMo, cash, bank transfer — your choice).

Someone who makes videos featuring other people's products. When buyers tap a tagged product and buy, the creator earns a commission. No inventory, no shipping. Read Being a creator.

Account → Become a creator → fill in your social handles, follower estimate, niche, and why you want to join. Admin reviews each application in 3-7 days. Read Applying to the program for what makes a strong application.

Usually because we couldn't verify an existing audience. The program is for creators with active social presence — TikTok, Instagram, YouTube, or a strong KampalaSnap following. You can reapply after 30 days with a stronger case.

Three: Hustler (0 sales), Influencer (20+ sales), Partner (100+ sales). Each tier unlocks more catalog products — particularly higher-commission ones. Tiers progress automatically as you drive sales. Read Tiers and progression.

Tag catalog products in your videos. When a buyer taps the tag and buys, you earn the commission rate set by the seller (usually 8-20%). Money becomes withdrawable after the delivery + 48-hour dispute window.

On the video upload screen, tap Tag products → pick from your storefront or browse the catalog → Done. The tag appears as a Buy-now tile on the video. Up to 3 products per video. Read Tagging products.

Same payout system as sellers — Tuesdays and Fridays only, minimum 50,000 UGX, to MoMo or bank via Pesapal. You need to add a payout method first. Read Earnings and withdrawals.

Yes. You can promote your own shop's products (0% commission — it's self-promo) AND other shops' products (commission from them). Many top creators are also sellers.

Only in rare cases — repeated policy violations or promotion of fraudulent products. Normal operation (even with slow weeks) doesn't put your status at risk. Once approved, you're approved.

A way for verified sellers to let creators promote their products. You list a product, set a commission rate (2-30%), and creators can pick it up. When a creator's video drives a sale, you pay the commission and gain reach you wouldn't have on your own. Read The affiliate program.

Verified sellers in good standing (no open disputes, not in a high penalty tier). Service providers and unverified sellers can't join — affiliate is verified-only.

Per product, when you submit it to the catalog. The range is 2-30%. Most products work at 10-15%. Higher rates attract more creators (and Partner-tier ones) but reduce your margin. Read Setting commission rates.

1-3 business days for most submissions, longer for high-volume periods. Affiliate products require admin review (unlike basic shop products); review checks photos, description, pricing, and policy.

Yes — but price changes need admin approval (48-hour review). This protects creators promoting the product. Submit the change request from the product edit screen. Read Price changes.

Seller Hub → Edit → Affiliate program → Opt out. There's a 30-day creator-protection lock window — creators promoting your products keep earning during it. After 30 days, products fully exit. Read Opting out.

Tap the three-dot menu on the video → Report → pick a reason (sexual content, scam, hate speech, etc.). Our moderation team reviews. Most reports are decided within 48 hours. Read Blocking and reports.

On a video, profile, or comment, tap the three-dot menu → Block. Blocked users disappear from your view (videos, shop pages, comments). They aren't told they were blocked. Unblock anytime from Account → Settings → Blocked users.

Blocking is a private action — removes someone from your view only. Reporting flags content to our moderation team for review. Use blocking for personal preference; use reporting when something breaks our rules. Both at once for harassment cases.

Screenshot the harassment, block the person, and report their account (three-dot menu on their profile). For serious cases (threats, repeated harassment after blocking), email support@kampalasnap.com with the screenshots.

Yes — those are between you and the seller, on WhatsApp's servers, not ours. KampalaSnap doesn't read or store your WhatsApp chats. The chat happens entirely outside our app.

Only when you explicitly tap something like "Find shops near me" or enter your delivery address. We don't track your location in the background. You can always deny location permission and most features still work.

Every uploaded video goes through an automated safety check before going live. Users can also report videos they think break our rules. Admin reviews reports + investigates patterns. Read the Community Guidelines for what's not allowed.

When multiple accounts coordinate to report a video they don't like (regardless of whether it actually breaks rules), our system catches the pattern (3+ distinct reporters in 48h) and lets admin review the video on its merits, not the count. Brigading doesn't work to take down legitimate content.

Our payment partner. Pesapal Limited is licensed and regulated by the Bank of Uganda as a payment service provider. They handle the actual money movement (collecting from buyers, holding in escrow, paying sellers). KampalaSnap is a Pesapal merchant; we never touch your money directly.

Yes — Pesapal is regulated under Uganda's National Payment Systems Act. All compliance, KYC, and consumer-fund-protection is borne by Pesapal under their license. They're used by Jumia, SafeBoda, Bolt, and most other major e-commerce platforms in the region.

The order stays as Pending payment for 72 hours, then auto-cancels. No money is taken. Try the payment again from the order screen. If your MoMo shows the money left but the order is still pending after 10 minutes, email support with your order number.

Yes — Visa and Mastercard both work through Pesapal. Debit or credit. Some banks charge international transaction fees on their end; that's between you and your bank.

Pesapal may pass through small mobile-money fees (typically under 500 UGX). These show up at checkout before you pay so there are no surprises. Card payments are usually fee-free on the buyer side.

Into the seller's KampalaSnap wallet balance. It's marked as Pending during the 48-hour dispute window, then moves to Withdrawable. Verified sellers can withdraw to MoMo or bank on Tuesdays and Fridays.

Currently ~5% of the item price, taken at the moment of payment. The seller sees the net amount in their wallet. The buyer sees only the item price + delivery fee — no separate platform fee line on the buyer side.

Today, only Ugandan Shillings (UGX) and only to Ugandan MoMo or bank accounts. International payouts are on the roadmap but not live yet.

Android 8.0 (Oreo) or higher. Most phones from the last 5-6 years work fine. Older devices may have intermittent issues we don't actively support.

Not yet. Android-only at launch. iOS is on the roadmap. If you're on iPhone, the web version of the marketplace will eventually be browsable from Safari.

First, check your internet (Wi-Fi vs 4G vs 3G — videos especially are bandwidth-heavy). Then try closing and reopening the app. If it's still slow, report in the feedback form with your device model and Android version.

Check that notifications are allowed in your phone's settings (Settings → Apps → KampalaSnap → Notifications). If they're allowed and you're still not getting them, sign out and back in — that refreshes the notification token.

Common causes: file too large (cap is 100 MB), poor internet (uploads need stable connection), or the video isn't vertical (landscape gets cropped weirdly). Try a shorter clip, on Wi-Fi, in vertical orientation. If it still fails, report it.

Google Play normally updates apps automatically. If you're on closed testing and a new build is available, you'll see an update prompt the next time you open Play Store. JS-only updates apply silently on next app launch.

Open Account → Settings → About — you'll see the version number. During closed testing this might be something like 1.0.0-beta. Each tester build is labeled in Play Console.

It runs on Android tablets but isn't optimised for tablet layouts — everything is built for vertical phone orientation. Works, but doesn't look as clean.

Email support@kampalasnap.com. Include your username and (if applicable) the order or report ID. We aim to respond within 48 hours for general queries, 24 hours for sensitive issues (payment, security, account access).

Use the feedback form link in your welcome email. It's the structured channel for the 14-day window. Sensitive bugs (PII, payment) should go to support@kampalasnap.com directly.

Email support@kampalasnap.com with the subject starting with [SECURITY]. We treat security reports with the highest priority — typically same-day acknowledgement. Please don't publicly disclose before we've had a chance to fix it.

Email support@kampalasnap.com with subject [Partnership]. Tell us briefly what you're thinking and who you are. We'll route to the right person internally.

Email support@kampalasnap.com with subject [Press]. We'll respond within 2-3 business days. For tight deadlines, mention the deadline in the subject.

Not publicly today. We have internal APIs for the mobile app and may open select integrations to partners in the future. Email support@kampalasnap.com with [Integration] in the subject if you have a specific use case.

Send formal legal correspondence to support@kampalasnap.com with subject [Legal]. Operated by Hobermalo Ventures, registered in Uganda. For data-subject requests (privacy law), see our Privacy Policy.