KampalaSnap — Community Guidelines

Effective date: 2026-06-09 Last updated: 2026-06-09

KampalaSnap is for everyone — buyers, sellers, service providers, creators — who want to trade and discover in Uganda. These guidelines keep the platform safe, useful, and trustworthy. Following them is part of our Terms of Service; violating them is grounds for content removal or account action.

If you see something that breaks these rules, report it in the app (every product, video, post, profile, and review has a Report option), or email support@kampalasnap.com.

1. Be honest

• List what you actually have. Photos should be of the actual product. Descriptions should match the item the buyer will receive. "Stock photos" only for new factory-sealed goods that exactly match.
• Price it honestly. No fake "was" prices, no bait-and-switch where the listed price is meaningless.
• Reviews must reflect real experience. Buying or selling reviews, rating your own listings, or threatening buyers into leaving 5-stars are all grounds for removal.
• Describe services accurately. Don't claim credentials you don't have. Don't promise outcomes you can't deliver.

2. Be respectful

• Treat buyers, sellers, service providers, and our support team like human beings. Disagreements happen; abuse is not allowed.
• No harassment, threats, slurs, or hate speech in messages, reviews, posts, comments, or anywhere else.
• No publishing other people's personal information without their consent. This includes phone numbers, home addresses, photos taken without permission, or anything that could put someone at risk.
• No bullying — including coordinated review-bombing, fake reports, or organized campaigns against a specific seller or service.

3. Keep it legal

You can't list, sell, promote, advertise, or offer:

• Counterfeit goods or unauthorized replicas
• Stolen items
• Recreational drugs, prescription medications, or controlled substances
• Firearms, ammunition, knives intended as weapons, or other arms
• Adult content or sexual services
• Live animals except small pets in the appropriate category, and only where Ugandan law permits the sale
• Government documents, IDs, passports, or anything used to falsify identity
• Cryptocurrency, financial securities, or investment opportunities
• Money transfer or remittance services
• Anything else illegal under Ugandan law

If you're not sure whether something is allowed, contact us before listing it. We'd rather answer a question than remove a listing.

4. No spam, no manipulation

• Don't post the same product or video repeatedly to game discovery.
• Don't use multiple accounts to evade restrictions or manipulate ratings.
• Don't fill descriptions with unrelated keywords ("keyword stuffing") to surface in unrelated searches.
• Don't post chain messages or pyramid schemes.
• Don't try to redirect buyers off the platform during the escrow window to avoid platform fees — payment outside escrow voids your buyer protection and forfeits your seller protection.
• Don't pretend to be a verified seller, an admin, or another user.

5. Photos and videos

Content you upload should:

• Show the actual product or service (your work, your shop, your inventory).
• Be appropriate. No nudity, no graphic violence, no content intended primarily to shock.
• Respect other people. Don't upload photos of people without their consent, especially children.
• Not infringe copyright. Don't use stock photos you don't have rights to. Don't reuse other sellers' photos as your own — even if you sell the same product.

Live videos (LiveDrops) are subject to the same rules. Our moderation team can end a livestream that violates these guidelines.

6. Buying responsibly

• Read the product description and seller's policies before paying.
• Use the delivery PIN flow correctly — never share the PIN until the item is in your hand and you're satisfied.
• Raise disputes for genuine problems within the 72-hour window.
• Don't use the dispute process to extract refunds for items you actually received and want to keep.
• Pay for your orders. Repeatedly placing orders you don't follow through on damages sellers and is grounds for buyer restrictions.

7. Selling responsibly

• Respond to buyer messages within 48 hours.
• Ship within the stated lead time. If you're delayed, message the buyer.
• If you can't fulfill an order, refund promptly — don't make the buyer raise a dispute first.
• Treat negative reviews as feedback, not personal attacks. Replying to reviews is fine; harassing reviewers is not.
• Honor the delivery zones and fees you've configured. Don't surprise-charge buyers on arrival.

8. Affiliate program

Creators promoting affiliate products must:

• Disclose the affiliate relationship when promoting products in videos or posts.
• Only promote products they have direct knowledge of or that are visibly within the catalog. Don't make up product attributes.
• Not generate fake views, likes, or engagements on their own affiliate content.

Sellers participating in the affiliate program must:

• Honor the commission rate they set, in full, on every confirmed affiliate order.
• Not contact affiliate creators outside the platform to renegotiate rates or commissions on already-promoted products.

9. What happens when guidelines are violated

We respond proportionally:

• First-time minor violation (e.g., unclear description, accidental duplicate listing): we contact you and ask you to fix it.
• Pattern of minor violations or single significant violation (e.g., fake reviews, prohibited product, harassment): content removed, possible temporary suspension.
• Severe violation (e.g., fraud, illegal items, doxing, threats): permanent account removal. We may also report to law enforcement when appropriate.

You can appeal any action by emailing support@kampalasnap.com with the subject line "Appeal — [your username]". We respond within 14 days.

10. Reporting violations

Every screen with user content has a Report button:

• Product detail → tap the three-dot menu → Report
• Video → tap the three-dot menu → Report
• User profile → tap the three-dot menu → Report
• Reviews and posts → tap the three-dot menu → Report

Reports are reviewed within 48 hours. We don't tell the reported party who reported them. If you reported in error, you don't need to do anything — we'll review and dismiss.

11. Our commitments

We commit to:

• Responding to reports within 48 hours
• Telling you why action was taken on your account, unless legally prevented
• Letting you appeal moderation decisions
• Holding payment in escrow until orders are confirmed
• Following our published Disputes Policy when transactions go wrong
• Protecting your personal information per our Privacy Policy

12. Updates

These guidelines may change as the platform grows. For material changes (new prohibited categories, changes to the moderation process), we will notify active users via the app at least 14 days before the change takes effect.

Questions? Email support@kampalasnap.com.