How to block users and report content
The difference between blocking and reporting, how to use each, and what happens after you report something.
Two tools, two purposes
KampalaSnap gives you two ways to handle people or content you don't want to see:
- Blocking — a private action that removes someone from YOUR view.
- Reporting — a notice to our admin team that something breaks the rules.
This guide explains both. Use them when you need them. They're not the same thing and they don't do the same thing.
Blocking
When you block someone:
- Their videos disappear from your feed.
- Their shop / service / profile pages won't load for you.
- They can't see your reviews on shops you both bought from.
- They can't comment on or like your posts.
- You stop seeing their replies in any trust feed.
What blocking does NOT do:
- It doesn't tell our admin team anything.
- It doesn't remove their content from the app for other people.
- It doesn't stop them from buying from shops you've also bought from.
- It's not public — the blocked person isn't told they were blocked.
Think of blocking as a personal filter you put on the app. It's for when you just don't want to see someone, but they're not doing anything that breaks our rules.
How to block someone
You can block from three places:
From a video: tap the three-dot menu on the video → Block this user.
From a profile page: tap the three-dot menu at the top → Block.
From a review or comment thread: tap the three-dot menu next to the person's name → Block.
A popup asks you to confirm. Tap Block.
How to unblock
Tap your avatar → Settings → Blocked users. You'll see a list of everyone you've blocked. Tap Unblock next to anyone you want back.
After you unblock, their content slowly reappears in your feed over the next few hours.
How many people can I block?
There's no hard limit. Block as many as you need. If your blocked list gets long (say, 50+), that's a sign the experience isn't working for you — email us at support@kampalasnap.com and we'll look into the pattern (often it means a brigade was targeting you and we can do something about it on our side).
Reporting
Reporting is for when content breaks the rules, not just when it bothers you. There are two report flows:
- Report a video — for videos with bad content.
- Report a user — for sellers / creators behaving badly across multiple posts.
What's reportable
Our community guidelines list everything in detail (read Community Guidelines). The short list:
- Sexual content — nudity, sexually explicit material.
- Violence — graphic violence, threats.
- Hate speech — targeting people based on tribe, religion, language, identity.
- Scam or fraud — fake products, payment scams, impersonation.
- Misleading product — photo says one thing, item is another.
- Copyrighted material — using someone else's video / music without permission.
- Minor safety — anything involving children that shouldn't be there.
- Other — for anything else.
How to report a video
- Open the video.
- Tap the three-dot menu (top-right of the video).
- Tap Report.
- Pick the reason from the list above.
- (Optional) Add a one-line note.
- Tap Submit.
That's it. The video is sent to our moderation team for review.
What happens after you report
Our admin team reviews every report. They:
- Look at the video.
- Check the seller's history (have they been reported before?).
- Decide what to do.
The possible decisions:
- Take it down — the video is removed from the app. The seller gets a notice. Repeat offenders lose their account.
- Keep it — the content doesn't break our rules. No action.
- Duplicate — someone else already reported the same video; your report is folded into theirs.
- Dismiss as abusive — your report doesn't fit our rules.
Most reports are resolved within 48 hours. Severe ones (minor safety, violence) get same-day attention.
You don't get a notification when a report is decided
This is on purpose. We don't tell you "your report was decided" because it would make report-bombing easy — people would report things just to see the outcome.
What you can do: notice if the video disappears from your feed over the next few days. If it's gone, the report likely worked.
Reporting limits
If you submit a lot of reports that get dismissed as abusive, the app temporarily blocks your ability to send new reports. The threshold is 5 reports decided in a row where 50% or more were dismissed as abusive — at that point the report button greys out for you.
This isn't a punishment; it's a brake. Heavy false reporting wastes admin time and can be used to bully sellers. The brake is the system's way of saying "let's wait for the admin team to clear what you've sent in before we accept more."
You can email support@kampalasnap.com with the details of any report you think was wrongly dismissed, and we'll review.
Coordinated reporting (brigades)
Sometimes people coordinate — they get a group of friends to report one video at the same time, hoping the volume will pressure us to take it down without reading it.
Our system catches these patterns. When 3+ accounts report the same video within 48 hours, the admin team treats the cluster as one case and looks at the video on its own merits, not the count. Reporting in a group doesn't carry more weight than reporting alone.
If you're worried someone is brigading content you posted, email us with the link. We have tools to dismiss brigade reports in bulk.
When to block vs when to report
| Situation | Block | Report |
|---|---|---|
| Someone you just don't want to see | ✓ | |
| Annoying but rule-following | ✓ | |
| Posting fake products | ✓ | |
| Sending you hateful DMs | ✓ | ✓ (both) |
| Selling stolen / illegal things | ✓ | |
| Posting graphic violence | ✓ | |
| Bidding-up a price after you paid | ✓ | |
| Their humor / style isn't your taste | ✓ | |
| Targeting you specifically with harassment | ✓ | ✓ (both) |
Block protects you. Reporting protects everyone. When both apply, do both.
Common questions
A seller is asking for the PIN before delivery. Should I report them?
Yes. That's a scam attempt. Pick Scam or fraud as the reason. Add a note like "Seller asked for Delivery PIN before delivering the item." Block them too so they can't message you again about it.
If the order is still active, also open a dispute (see Disputes and refunds).
What if a seller is sending me threatening messages on WhatsApp?
Two things:
- Screenshot the messages. You'll need them.
- Open a dispute on the related order (if there is one) and attach the screenshots. Also report the seller's account via the profile → three-dot menu → Report.
Threatening a buyer is a serious violation. We can suspend the seller and the screenshots are the evidence.
Can I block a whole shop?
Yes — blocking a shop's profile blocks every video they post. You won't see them anywhere.
Can the person I blocked tell I blocked them?
They can't be told directly. They might notice if they try to view your profile and it doesn't load — but most people won't check that. Blocking is silent.
I blocked someone but I still see their videos.
Pull down to refresh your feed. The block takes a few minutes to propagate. If after 24 hours you still see them, email us — that's a bug we'd want to know about.
What if I'm being reported and I haven't done anything wrong?
If the admin team dismisses the reports against you, nothing happens. If they take action, you'll get a notification explaining what content was removed and why. You can appeal — reply to the notification with your side of the story.